Real Winner of Panda 4.0 Correlation is Causation

I can't believe this was missed by all those SEO experts writing their analysis posts about the latest Google Panda update, this is Panda 4.0! They all are focussing on the wrong stuff. You need to put your thin foil hat on to be able to see it, but it's pretty obvious once it is pointed out to you. The real winner from the Panda 4.0 update is Google!

Here is how this is played out. Google updates their index, shifts a couple of large companies around. Naturally, all SEO's trying to get into the spotlight of mainstream media, throw out a quick headline with a poor analysis of who is the biggest loser. Something like; "Brand X just lost 80% of their rankings, once you find out which company it is, it will blow you away...!" This is all the big smoke screen to hide what is really going on.

However, seasoned SEO's, who have learned the law of correlation = causation see right through this smoke screen.
Tweet: Correlation = Causation?

Here it goes:

My friends at Search metrics wrote an extremely helpful data analysis showing the biggest losers and winners of the Google Panda 4.0 update. As you can see in the losers row, large brands are used to pull up the smoke screen. You will need to pay attention to the winners of this update. Which company is close at the top of the list..? Right, it's Glassdoor.com

Glassdoor winner of Panda 4.0

Glassdoor, off course is the company where we all go to rate the company and our bosses, not using our real name off course!  Well, Glassdoor won in this update BIG TIME! Is Glassdoor so good in SEO, that they had to win? Not sure, as I received an invitation to apply to their head of SEO not that long ago, so they must still be looking for somebody setting out the strategy.

It clicked with me once I saw the headline this morning at the Wall Street Journal;

Google Rated Top Employer for Pay and Benefits by Glassdoor

Google Rated Top Employer for Pay and Benefits by Glassdoor

You see, there is an epic battle going on in Silicon Valley, the way for talent. Free food, free transportation, multi million dollar stock packages, you name it. These are the perks thrown in by tech companies to get the best people to work for your company.But a company get's really the most and best resumes if the perception in the market is that it's the best place to work.

I know a trick when I see one, and by the law of correlation = causation, this must be true. Google has given Glassdoor a giant lift in search rankings to get the #1 spot of best place to work, while pulling up a giant smokescreen so that every SEO analyst will focus on the losers. In the process, Google will safe giant recruiting budgets.

Well played Google, I guess I saw right through your trick!

 

Disclaimer: This obviously is a parody post, to make fun of all the so called "SEO experts" who do half baked analysis on an update just to get the attention. One of the only post I believe describes the facts, is the one from Search metrics, rewarded with a link here

 

 

The Curious Case of Webmaster Central Search Query Data

For some time, we SEO's have known Google Webmaster Central query data is not always accurate. Ian Lurie even called it worthless. Still I look at the data once in a while to find good opportunities or small wins. For the last couple of weeks, I've been following a rather curious case in our Webmaster Tools data (Google Webmaster tools from now on abbreviated with GWT). I suspect the phenomenon I'm describing in this post has started to occur with the change in image search on Google, which resulted in a massive decrease in image search referrals for websites explained here by Define Media, (trust me, I know; I lost a lot of image search traffic on this website). The data in GWT has become even more inaccurate. Here goes...The Curious Case of Webmaster Central Search Query Data.

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Washington DC Images

When you do a search for the keyword Washington DC, you will spot an image from Airbnb's Washington DC Neighborhood page in the image search universal box:

Washington DC Airbnb image ranking

You would think you could expect a whole lot of traffic from an image like this high up in the Google search results. This might have been the case, where the old image search lay out could be a great source of traffic for any website, however, let me disappoint you right there, that since the new image search lay out, hardly any traffic is clicking through to the website where the image originated. Google, the scraper site, is keeping all those visits on their own properties...

Here is that same search query on Google image search:

image search Washington dc Airbnb

As you can see, the Washington DC image from Airbnb ranks really well, even without proper SEO best practices like file name of the image nor the domain it's being served from (yeah, don't get me started on that one..)

Google Webmaster Tools Query Data

At first glance, looking up the Washington DC Neighborhood page in the Top Pages report in Google Webmaster Central it looks all fine. The Washington Neighborhood is the second page when it comes to impressions in the Google search results, when filtered on the US and Web alone! However, if you're in the travel vertical, you'll know this order of destinations is not right! New York is a much more popular destination, where especially Airbnb is well represented with a large number of great listings in Manhattan or in Brooklyn. Even the San Francisco on Airbnb should show larger number of impressions, just from a gut feeling alone.

webmaster central Washington DC traffic

It becomes even stranger if you click the page open to see the search terms for that page. Suddenly, the query Washington DC shows a higher number of impressions than the overall page does. The clicks are way off,  and not by a little, but by a landslide...

Webmaster Tools strange numbers

Hypothesis on the Difference in Click Numbers

My hypothesis on the differences between the numbers as reported in GWT is simple. Back to the Image universal search box on the Washington DC query:

Universal Search image box Washington DC

What if the number of impressions represent the number of times this image was presented to searchers in the SERP's, both web or images. Where the the lower click number, 700 clicks, represents the actual to the page on all keywords, and the clicks on the keyword Washington DC, 3200 clicks, represents the clicks on the image where those folks stay at Google, but only see the larger image as it was scraped crawled.

What do you think..? Please let me know down here in the comments...

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Localized Sitelinks for Brand Query Airbnb

After last weeks post about the local tree houses in the Google SERP's, I came across the local sitelinks for our brand term (thanks to my neighbor colleague who was asking about the difference between the paid and organic sitelinks). When I do a search for the brand term Airbnb here in San Francisco, I get a number of local pages on Airbnb as sitelinks. You see a link to the SF city page and a link to listings in downtown San Francisco Airbnb San Francisco sitelinks

If you change the location to New York, the sitelinks change to pages on Airbnb with rentals in New York, and specifically in Manhattan. Airbnb sitelinks in New York

Taking this same location based search to a smaller city in the US, but a very hospitable one, Tampa (which came out of our study; Airbnb’s Hospitality Index: America’s Most Hospitable Cities), you see again local sitelinks, but the anchor text is focussed on the room type like; house & Apartment. Airbnb sitelinks in Tampa

 

Going to try one more; a popular summer destination for Vacation rentals in Myrtle Beach; the sitelinks for keyword Airbnb change again into more local site links with specific anchor text; North Myrtle Beach and Myrtle Beach MYR. Just one of these does not have a localized anchor text; Apartment. Airbnb Myrtle Beach sitelinks

I tried to see if the local sitelinks are a travel vertical phenomenon. None of the travel sites I tried, I was able to replicate city level sitelinks based on the searcher location. The only website I was able to replicate this for, was for YELP: Yelp localized site links

Localized Sitelinks, Is this Good for Users?

A standard answer for any change made by Google is: It's good for users. It's questionable how useful these localized sitelinks really are for users. As I live in San Francisco, it's actually not really good for my experience to showcase San Francisco Airbnb pages, unless you would like to become a host on Airbnb.

My hypothesis is: Google is trying to become a mobile first company, where location of the user is becoming pre-dominantly important. Only if this is true, the localized San Francisco sitelinks make sense, as I might be looking for a place to stay in the city where I do a search on my smartphone!

Google as your Personal Assistant and New Revenue Optimization

For a long time, I've been thinking in what a company like Google could morph into. Just think about what you could do with the assets they have, large data centers for data storage/processing. The most visited websites in the world, the most popular smart phone operating system, Google analytics being used by a large number of webmasters and self driving cars; all of these products can collect data of our daily habits, which websites we visit and where we travel. What triggered me to write this blog post was a thread on Threadwatch by Joe Hall;

If you haven't heard of Google Now yet, you really should take a look at it....a serious look at it....This mobile app/platform tracks your movements and activities to act as a personal assistant of sorts through out the day. So for example if every day you take the same route to work, Google Now can give you a weather report for that route automatically. Sounds neat right? Yes, if you are willing to hand over your location data, personal habits, and daily routine to the worlds largest advertising platform.....yes that's real neat! And now as Barry Schwartz points out, Google Now can now show your boss your exact location.

The most interesting to me is that it integrates with Google+ Locations and let's you see when your employees or co-workers get to work, leave work, get home and so forth. It can also notify you when your kids leave school or get to school.

If you ask me, this is all just way to much. I mean seriously when are we going to draw the line on our personal privacy just so we can have a fun gadget????

Now let me paint a scenario what I've been thinking about.

  1. You're driving in your self driving car for your commute to work every day, while you work or read on your Chrome book.
  2. Suddenly, your car gives you a warning the car needs gas
  3. You give the car the approval to find the nearest/best gas station

Sounds about right, the car would plan the best route to a gas station you can fill up your car, and continue the drive home. But here comes the conflict of interest in play, while Google self driving car would like to take you from A to B, in either the fastest route or the most economical route, based on the premise of shareholder maximization, the car could decide on a different plan without even informing you.

Cheaper gas prices

Google is a profit maximization company, where the revenue is driven by advertising budgets. What if a gas station which is not on a convenient route for commuters to get to is willing to pay x$ for every lead Google brings to their pump. The car could make a decision that it's in Google's shareholders best interest to skip the cheaper gas from the station right next to the road, in favor of the gas station willing to pay a kick back on the gas it sells through the Google advertising program.

More expensive gas prices

Now suddenly Google will have a giant new revenue stream from all kind of offline stores, services and gas stations just based on the automatic optimization for revenue maximization. How's that for a business model. And with your Android or Chrome book, and Google wallet, you did not even notice you were ripped off, as you never saw the money leaving your wallet!

Suddenly, the self driving cars, the Android push and the acquisition of Waze all make sense, right?

SF Photowalk Promotion for Google Glass

Google is aggressively promoting Google Glass and the Google+ photography communities and its features these days. And rightly so, as a lot of people still claim Google+ is a ghost town, there actually are a number of very lively communities on Google+. These communities show there is interest in the new platform. Examples of communities active on Google+:

  • SEO's. With the potential of Google+ having a positive effect on a site rankings, and hence it's ability to get more free search traffic, it's almost a must have in every SEO toolbox.
  • Photographers. With the beautiful picture layout, unlimited amounts of pictures you can upload for free, large size display, and auto upload from your smart phone, this seems like the new favorite photographer platform.

During Google I/O last week, a special Photowalk was organized with Thomas Hawk (thomashawk.com) and Trey Ratcliff (stuckincustoms.com), two photographers famous for their pictures online, and early adopters of Google+. From all the announcements, the products placements and the free goodies which were given away, the focus of the Google team organizing the SF Photowalk (event link on Google+) was on the photographers community to introduce them to Google+ and Google Glass.

A large focus for the photowalk was also the product placement of Google Glass. All the Google people walking with us were wearing the new gadgets, and both Thomas & Trey had just received a pair of Google Glass to promote taking pictures with the camera in Glass. One lucky Photowalker would walk away with a fresh pair of Google Glass. Unfortunately it wasn't me...

Google Glass making its appearance at the SF Photowalk
Thomas Hawk & Trey Ratcliff posing with Google Glass at the SF Photowalk
Bystanders gladly trying out Google Glass
Bystanders were all very interested in what was happening. Imagine you see a group of around 250 people walking through the streets, all equipped with camera's and taking pictures of everything they see around them.

There were around 200-250 photographers and photography enthusiasts at the photowalk. The picture below was made by Peter Adams, and published here with permission. The original can be found here.
SF Photowalk group photo by Peter Adams

The San Francisco Photowalk was a lot of fun. Some people had taken props to take pictures of, like in the picture below here.
Fun with Props at the San Francisco Photowalk
I think I took around 200 images, which I will not all publish here. I have uploaded 172 pictures to a Google+ album, which can be found here.

Google Local Reviews

So this is how Google is trying to get more people familiar with their local business reviews product, and compete with Yelp; at popular events for the San Francisco Hipsters you might see a team hired by Google trying to convince people to try out the product. They actually expect you to review a couple of local businesses right there on one of the laptops. Just to make you familiar with the product. And what do you get for all the data you just entered and the time you spent, right.. a T-shirt.

 

 Google local reviews, trade a tshirt in exchange for your time and local knowledge

Google local reviews, trade a t-shirt in exchange for your time and local knowledge, write some reviews on local businesses and learn how the system works

Penguin Updates, Bring IT ON

With a lot of chatter on Twitter, it's probably safe to say that we are on track to see a large update hitting the search results just in time for the annual SMX Advanced in Seattle (from the chatter, it's most likely going to be a Penguin update). Like clockwork, Google gives the SEO's something to talk about, and since this is the advanced version of the SEO/SEM conference, it's a big update. Apart from all the discussions on the version number, it's incredible to see how SEO's stumble over each other to write "the news" what Matt Cutts have said online, and what you could expect from the next update.

Matt Cutts fro Google Tweets about Penguin 2.0

 

SEO's across the world are loosing their heads, and take the words of Matt Cutts all as a mantra. They shiver in fear on how the wrath of The Google might come down on their site, causing all kinds of trouble. But as my buddy Ryan ranted already:

We need to stop analyzing every word @mattcutts says like it’s some lost scripture and start paying attention to the meaning of what he says....

...

Remember when Matt said that Page Speed was a “all else being equal we’ll return the faster site” type of factor? That fits perfectly with the tree and dynamic weights I just talked about.

Instead of looking at the big picture, the meaning, and the reasoning behind what Matt says, we get too caught up on the literal definitions. It’s the equivalent of thinking David and Goliath is a story about how there are giants in the world rather than a story about how man’s use of technology helps him overcome challenges and sets him apart from beasts. We keep taking the wrong message because we’re too literal.

 

But I think some website owners should be afraid of what's coming down the pipeline, because if your site back-link profile looks like this, it might still works at the moment, but for how long...?


Does this look like a Penguin back link profile?

 

The funny thing is, the linking this site has done, still works like crazy. Check the sites visibility in search using the tool from Search Metrics. As you can see, the X-axes are not corresponding on the same timeframe, however, you can clearly see the search visibility of this site increased with the large jump in back-links in January of this year.

searchvisibility-spam

The next Penguin update will be larger than the previous ones. Next Penguin update will be a larger one than just a data refresh

Next Penguin update will be a larger one than just a data refresh

 

So, if you are already getting a ton of link removal requests, expect your inbox to show a flooding of new link removal requests rather sooner than later! Will you comply with the request, or have the requestor take more aggressive steps, like legal threads and stuff. I've heard of some very aggressive take down requests, even with authoritative domains. So far, I've received only one take down request, but have not taken the link down, since it was purely editorial. If the webmaster has screwed up their own link profile by being way to aggressive, that would be their problem. So I stand by Kim here, No I Will NOT respond to your disavow link paranoia. Bug off! 

So bring it on.. I'm ready for another Penguin update!

Black & White Penguin with a red bow tie

 

eBay’s Paid Search Study Alternatives Motives for Publishing Ineffectiveness

I couldn't hide from all the chatter around the white paper about eBay's paid search campaigns today. All kinds of people with little knowledge on internal optimization within eBay are jumping on this story to give their perspective. The overall message they are so loudly shouting into the world is how bad eBay really is in PPC advertising, trying to win a little bit more authority on the subject themselves in the hope to win new clients.

I won't go into the details of the article, as I've never worked on eBay's paid search campaigns. Reading the research white paper eBay published is interesting though, and I know that some of it holds up, other parts not so much.

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Skeptical on the eBay Report

I'm somewhat skeptical on the actual outcomes of the research in the eBay report.

First of all, every site is different. So what would work for eBay, might not work for anybody else!

Second, you could use Paid Search campaigns in so many other ways, cross channel objectives, which has not been taken into account in this study.

Third, although the study looks at conversion to sales ratio's of the campaigns, the real ROI is hardly discussed.

Fourth,You should look at the fully loaded ROI to understand the complete impact on eBay's eco-system. This does not only incorporates the eBay fees, but should also include the Paypal fees when an item is being paid through Paypal and advertising revenue. And with Paypal penetration rates at a high double number, and advertising on almost every pageview, the campaigns ROI is highly influenced by multiple revenue streams.

Fifth, if the research holds true, can somebody explain me what happened end of Q3, beginning of Q4 last year, where SEO traffic for eBay tanked, and suddenly Paid grew out of the normal trend:

eBay SEO visibility tanking end of Oct 2012

Where Paid Search Campaigns for eBay are ramping up immediately

These graphs are made with Searchmetrics

Sixth; conducting a test on non-branded keywords, like Cell-Phone might be giving interesting outcomes, if you keep the way Google looks at sites from a SEO perspective into account. Keyword Cell-Phone is a head term for electronics, where eBay is not represented well in SEO. From the human rater documents which leaked from Google, there might be more obvious reasons why eBay is not ranking well:

How to rate eBay landing pages?

Alternative Motives for eBay to Publish Paid Search effectiveness Study

What most people commenting fail to take notice off, what are the real motives of eBay to publish such research? You really think a large, for profit company would make their direct competition smarter just to get some feathers stuck somewhere..? Below here I describe possible motives for eBay to publish this paper. These are all hypothetical, and not based on what really happened as I don;t have the internal information what has happened. Read these more as thin foil hypothesis for my enjoyment, and for you to think further than just the optimization of Paid Search campaigns.

Large Companies F*** each other over

eBay has had a long history of working with Google on a Frenemies status of their relationship. eBay gets a tremendous amount of traffic through SEO, and have worked with Google on several fronts to make the Internet a better place. However, there are well documented instances which shows the underlying relationship, which is one of stiff competition.

  • Google Dark; Back in 007, eBay shut down all Paid Search at Google to run a test. The black out period gave some interesting insights in the effectiveness of Paid Search at Google.
  • eBay sued Google over the launch of Google Wallet and trade secrets

For obvious reasons, I can hardly go into too much detail here, but imagine the drop in eBay spend over 2012, while Google is ramping up their efforts in the payments industry AND making Google Shopping pay-for-play, after killing off the shopping comparison vertical completely!

Internal Politics Kill Real optimization

In a company like eBay, there is a power struggle at the top on a continuous basis. The one with the bigger budgets control their own destiny, and can become very successful empire builders. With a change in C-suit players, the power struggle can become more aggressive, where studies to proof ineffectiveness of campaigns could destroy the power base of the existing rulers.

You've got Lies, Damn Lies and Statistics...

It has happened that one group proofed with analytic proof, that the advertising on eBay was cannibalizing the  conversion rate of items on the site, and had an impact on site speed. 4 months later, the VP of the group moved to the business side, became responsible for the P&L, and with 3 weeks into the quarter and a $20 million hole in the budget, made the executive decision to move the ads back on the site. Just make a check on the eBay site, it's full with ads right now, even on the View Item page which had always been a sacred page for sellers!

This Paid Search campaign effectiveness study could very well be a power play from inside groups to take control of the advertising budgets. Objective: proofing incompetence to replace and take control

False Information for Competitors

What happens to the overall marketplace if the research is adopted by more large advertisers? Right, less demand for the impressions out there will bring CPC's down in the marketplace.

By spreading this information, under the umbrella of statistical research, could very well have an effect on the ROI of existing eBay campaigns.

Be Careful What You Wish For

So when I read an article like this, where the writer is challenging the CEO of eBay to give him a chance to proof what he could do for eBay with Paid Search, I cannot help myself to think: "Be careful what you wish for" as the truth of the matter might not be as cookie cutter clear as you think, and you might find yourself in a situation you are not set up to succeed in the first place, even if you are the best Paid Search consultant in the world, there might be forces out there which want you to fail at it! (furthermore I don't think the writer did himself a service to build his arguments on 6 year old screenshots...)

The people who have managed the eBay paid search campaigns are good friends of mine, which is why I won't go deep into the criticism if the campaigns have been working for eBay or not, just to stay objective here. What I can say, is that the majority of the people commenting on the quality of the creatives, the supposedly fail to optimize these campaigns on a ROI positive manner, might not be so right at all. They probably have never managed a budget of the size of the eBay Paid Search budget, while optimizing for 170 million keywords, while landing the budget within 1% of the amount, each and every quarter and showing incremental ROI improvements time and time again. The teams who manage these campaigns are very smart and creative in doing new tests, which you can hardly judge upon as an outsider!

Disclaimer: I worked for eBay for 9.5 years in different positions, last 6 years of my tenure focused on Global SEO for all eBay sites cross the world. I cannot disclose all information I have, and do not claim to be an expert in Paid Search! These view do not represent the views of my current employer, nor eBay's!

Will You Integrate Google+ Sign-In?

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Google+ Sign-In functionality mimics Facebook connects, but calls Facebook sharing Social SpamWow, with Google+ Signin launching today, and the news that Google wants to launch a music subscription, Google just walked onto a new battlefield: competing with Spotify & Pandora. Here is some of the official announcement, with the emphasize mine:

Whether you’re building an app for Android, iOS or the web, users can now sign in to your app with Google, and bring along their Google+ info for an upgraded experience. It’s simple, it’s secure, and it prohibits social spam. And we’re just getting started.

From the last sentence it is clear, more is coming down the Google+ pipeline to capture more signals what users do on the web, and where they spend their time. With the FTC freeing the way for Google (official statement from FTC), I bet a large number of integrations is now ready to be launched onto the public for the big G to capture even more data and use it! It will become harder for any company to build their search presence with more Google Vertical products crowding the SERP's.

With the bundling of Google Sign-In with Google Play Services for Android Apps, the lock in is complete for a large part of the smart phone OS market. Almost all the building blocks are in place for Google's Evil plan on world domination.

And calling selective sharing with your circles a better way to share on social networks is directly pointed at Facebook, with the term social spam. Luckily there are a few people who do pick this up, and question these practices.

Sometimes you want to share something with the world (like a high score), but other times you want to keep things to yourself (like fitness goals). With Google+ Sign-In and circles you decide who to share with, if at all. In addition: Google+ doesn’t let apps spray “frictionless” updates all over the stream, so app activity will only appear when it’s relevant (like when you’re actually looking for it).

You almost start to root for Microsoft with their Scroogled campaign to level the playing field.

The Fight Against Link Spam

For years now, Google has been fighting the war against manipulative links. Paid links, Paid Advertorials, (i-)relevant Infographics, you name it. Any link which has not been given editorial, and is only there with the intention to give the linked-to page a boost in the search rankings, should be avoided.

Just recently, I received my first link take down request for a link I posted completely editorial, but was exact match anchor text. Possibly the brand got in trouble for the heavy usage of the exact match, and tried to clean it all up now.

With the SEO drama in the UK surrounding Interflora and their penalty, it is clear to me Google still hasn't figured manipulative links out yet. Especially as the left hand of the company doesn't know what the right hand is doing... Just read through more of the info on this case here and here and here. Sometimes the guidelines are just for the common man!

What is Google Going After

With the Google+ Sign-In launch, Google is obviously attacking Facebook in one more field. From experience at work, I can see how important the Facebook connect function is for any web developer. You get instant access to people's profile, and can showcase social proof for your products using people's network. With a direct integration of Google Play in the search results, Google can capture the drive by traffic immediately as people search for certain music. And the integration at the launch with Shazam & TuneIn. Services like Spotify & Pandora are under direct attack now.

But there is more Google is after. With Links being manipulated for higher search rankings, social could be a great new signal for search quality and rankings. Very smart SEO's have already pointed out the launch of Google+ Sign-In is one step closer to Agent Rank, or we should start calling it Author Rank.

(Agent Rank is actually a search engine for real estate agents. The site AgentRank.com does not longer rank high for their own term, just because Google has used the term in their patent applications, which triggered all kind of SEO blog posts using the term agent rank)

The social signal could be a blessing in disguise for Google Search Algorithm. disguised as increased competition for  existing social websites and music services there might be less scrutiny from consumers on the data capturing by every Google product.

We Live in a Google World

More and more, we live in a Google world, where there is less room for small, vertical oriented initiatives. Habits are hard to break, and with no government interest in regulating dominant positions in one industry being abused to enter new verticals, Google has no reason to change its way. You better get on it, adapt or die, and take advantage of the new world!

The question is, will you adopt the new sign-in functionality for your site, or is this going to be a long way for Google, where they will have to start enforcing mandatory usage of the Google+ Sign-In? What do you think..?

 

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Google+ aims to make sharing on the web more like sharing in real life. Check out Circles, Events and Hangouts, just a few of the things we've been working on.
Brand: Google
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GMail Advertising Targeting

Wow, I just spotted a scary relevant advertising at the top of my inbox in Gmail. For a couple of years, I've completely ignored these ads, as the targeting was so bad. You would see totally un-related advertising on this position. Probably because of the large amount of spam which would weasel its way into my inbox. But it is kind of scary the following ad was served to me today, just 2 weeks before the due date of our baby...

Gmail advertising targeting

It has been made well known by Google that Gmail would be free, but that Ads would be targeted based on the content of your emails. You know it, if it's free, you're probably the product being sold. Even with a limited number of emails about our new little bundle of joy, you see how the Ads are targeted at Baby & Kids clothing...
I guess the targeting has only improved with the consolidation of all the data Google is collecting about me, across Gmail, Search, Browser history and mobile check ins. Talking about an advertisers wet dream...!!!
What do you think? Time for a new email provider..?