AT&T YOU SUCK!

Dear AT&T,

I want to let you know how much YOU SUCK! Let me tell you why I think you Suck Balls big time!

You suck for these reasons:

  • The phone reception coverage is really bad! Even in a place like San Jose, close to one of your main partners in Mobile phone technology, you fail to extend a reliable service.
  • You miscalculated the data usage of smart phone users, and in particular iPhone users, so you decided to raise the level of mandatory data package fees to ALL iPhone users.
  • You reroute traffic to my sites, and don’t deliver the request at all, if my sites happen to be on a GoDaddy hosting environment.
  • You sue one of your rivals who have the balls to speak the truth. Verizon is right, and I love the Ad campaign: There’s a Map for That! The AT&T coverage in California SUCKS! And for that, my dearest AT&T, YOU SUCK!!!

There is a map for that

Just recently you have sued Verizon over an advertising campaign that brought the poor coverage of your network to the public. Can you honestly look into the mirror and tell yourself this isn’t the truth? Although the dispute is about some maps of the 3G coverage of your network in the US, I can tell you how bad my phone reception is in my house. And it’s not that I live in the middle of no-where! I live in a 10 miles radius of your biggest data pusher you are addicted too: APPLE.

Dear AT&T. I think it is almost time for an intervention. You are so pre-occupied with the image that is painted about you in the media concerning your 3G net or Wifi coverage, that you completely forget to invest in the people that actually make you more money; the people that place phone calls. These people have bought a phone to be reachable. Just think of the basics first, and do that good! Make these customers happy, and they probably will be willing to pay even more for data coverage in 3G, upgrading to iPhone and spending that extra amount of money on data services.

Taken from your Network fact sheet, you must have spend all that money you’ve earned with the early success with the iPhone on the wrong things…

Between 2005 and the end of this year, AT&T will have invested more than $20 billion to expand and enhance the scope and capability of its wireless network to deliver “more bars in more places.” This ongoing investment continues to increase coverage, ensure high levels of reliability and offer advanced wireless data services to more parts of the country and more customers.

I’m not sure if this also applies to the cell phone reception, but I don't really care anymore. This morning I had an hour conference call with my offices in Europe, and the line was disconnected 17 times. 17 times I had to call back in and apologize for dropping…!!! And when I did speak, my colleagues could hardly hear me as the line was that bad.  I felt a little nostalgic, as if I needed to keep my phone in a certain direction to make sure I WOULD have reception. Just like the old days watching TV, holding the antenna in a certain zone in the air to make sure you could follow the end of that movie which was broadcasted over the open air.

Publishing an ego PR message on your own self promoting Media News Room, how much you invested in 2009 on 3G Wireless coverage, does not impress me at all! I would rather get better cell phone reception coverage in my area, so that I can have a decent phone conversation, than that you invest in some network which I definitely do not need in and around my house.

Just 1 hours ago, I wanted to show my new design on a site that is hosted with Godaddy. As I waited in vain on the feedback of one of the people in my network I have high regards for, the feedback I got was unpleasant.

I can’t reach your site, it says: “Network Timeout”

Nice! Not only my traffic profile of the sites which I might want to sell are ruined because of the unresponsiveness, but my own reputation as well! Ok, it’s my bad I did not check if the domain I send through Skype was not having any issues with regards to site speed or even reliable webhosting. But still… My website should be available for all people surfing the web, not only non-AT&T customers. So what about all the revenue that I’m loosing. Who is going to be responsible for this FUCK UP?

And when I searched on Twitter for any news, I saw this message:

image

So how am I to call this special service number with a cell phone that is serviced with AT&T, where this company does not support the proper reception in my neighborhood?

Dear AT&T, I honestly can say, you have one of the worst customer experiences ever! If it wasn’t for the free phone calls within network, and my company carries you as the main cell phone service, I would have dropped you, kicked you to the curve, dumped you, deserted you without even looking back.

But you have me and many more in your clutches, which must makes you think you can get away with all of this shit and makes you feel powerful. But just remember… What goes around… Comes around….

So now that I’ve written the frustrations out of myself, I’m thinking how I’m going to get this published on my blog. Damn you AT&T!

Are You Being Held Hostage by the iPhone and AT&T?

What do you do when your iPhone breaks down with some month to go in the contract? Do you upgrade to the new iPhone 3G s? Or would you rather go with another provider? AT&T has some serious connectivity and network problems, so think before you lock yourself in for another 2 years.

Buying the iPhone, what a joy

A little less than 2 years I gave my wife an iPhone as a present. It was not really her birthday, but she was interested in getting an iPhone. Since I was to, but I have a Blackberry from my work, I bought the iPhone for her so I could play with it as well. With the iPhone came a 2 year contract, with data plan and SMS bundle.

Apple iPhone 3G s

My wife is not the type who is installing all kinds of applications on her phone. She is just using the iPhone to make calls, send SMS and receive, send emails and the camera has been used almost everyday. Never dropped, and always a solid case around the iPhone.

The iPhone has been a joy in our lives. It’s a great piece of technology, with which you can make pictures while you are on the road and send quite easily to everybody in your address book quite easily. Until a couple of days ago…

The iPhone breaks down

A couple of days ago suddenly the phone started to act strange. The real problem seems to be the battery, which won’t charge anymore. This could be a real problem if you use the iPhone everyday.

iPhone breaks down after too many battery charges Just recently, a couple of weeks ago, my wife needed to get a new battery for her Macbook. The same problem as the iPhone, the battery was not loading anymore. When taking the Macbook to the Genius bar, they told me she needed a new battery. Apparently you can only recharge the battery 300 times. This battery was already charged 512 times. We got a new battery and the Macbook is working like before.

Now that the iPhone is showing the same kind of behavior as the Macbook, I suggested we would have to take the phone to the Genius bar, and see if we could have it fixed.  Swapping the battery in the iPhone should not take that long, and it would mean she could use it again. Think again…

In the Apple store, the folks told us it would not even be worth it to make an appointment with the Genius bar. They simply told us the apple folks would not even take the effort fixing the 1.5 year old iPhone.

Now what…? With a little more than 4 months on a 2 year iPhone contract, my wife cannot even make a single phone call. The only advise the Apple store managers could give us, is to buy a new iPhone.

Buy a new iPhone with 2 year contract?

Buying a new iPhone was a short consideration for both my wife and myself. The new iPhone 3G s is supposed to be an even better piece of technology. Faster, slimmer and with more capabilities when it comes to applications. However, buying a new iPhone would also mean we would have to extend the contract for an additional 2 years. Locked up for another 2 years to the poor service of AT&T.

2 year new AT&T contract with the Apple iPhone

The 2 years is not the only thing which would change. The amount we would have to pay in the new contract would rise with $15,- per month. Ten dollars for the data plan, and if you would like to have a SMS bundle, another five dollars. But wait a minute, I used to have a SMS bundle, why would we pay more for another SMS bundle? Right, you already get it, we were getting framed… Because why do I suddenly have to pay $10 more for the data plan? And why are there $18 one time AT&T upgrade fees applied?

We cancelled to buy the new iPhone, and wanted to think about it before we commit to another two years of dropped calls or bad reception by AT&T. However, now two weeks later, we still don’t know what to do. I guess we will go back voluntarily as a hostage to the Apple iPhone and AT&T.

I seriously thought about a law suit to both Apple and AT&T. How can they require you to close a contract for two years, while the hardware does not even last for the contract period of the two years. But then again, what is the likelihood of winning this? I don’t want to spend my time and energy in all this negativity.

Probably we will buy a new iPhone and upgrade to the new contract for another two years. As long as my corporate line is on AT&T, my wife and I actually call each other for free.